Privacy Policy

Effective Date: November 18, 2025

Update Date: November 13, 2026

We take your privacy and information security very seriously. We are committed to the careful handling, protection, and responsible use of your personal information.

This Privacy Policy (hereinafter referred to as "this policy") aims to clarify the information we and our affiliates and subsidiaries (hereinafter collectively referred to as "we," "our") collect, as well as how we use and protect your information when you use Nuzzle and related mobile applications downloadable via the App Store (hereinafter referred to as "services").

1. What Information Do We Collect:

Account information: email address, phone number, Firebase UID and account identifiers used for registration, sign-in and account recognition. Depending on your sign-in method, account profile information may include a display name or profile picture.

Content you provide or create: chat messages, text, prompts, transcriptions, conversation and message identifiers, pet details, photos, videos, audio recordings and generated content. These are used for conversations, pet profiles, media creation, speech input, generation tasks and displaying history.

Identifiers and attribution: business user ID, UUID, device identifiers and attribution information such as IDFA, IDFV, Adjust ID, advertising source, campaign, ad group and creative identifiers may be processed in connection with login, analytics and advertising attribution. Which values are used depends on configuration, authorization and the request.

Purchases and subscriptions: product identifiers, price, currency, transaction identifiers, receipts, purchase tokens and subscription events may be processed to complete and restore purchases, verify entitlement and measure conversions.

Usage and diagnostics: feature, registration, purchase and subscription events; crash and performance data; device model, operating system, language, time zone, country or region, network and app version may be processed for service operation, analytics, diagnostics and attribution. Integrated services may process an approximate region for analytics; the app’s own code does not need GPS permission to infer a region.

Contacts: with access to your contacts, the app reads names, phone numbers, email addresses, photos and organization names for contacts, emergency contacts and calling. The organized contact information is saved as JSON on your device.

Push notifications: an FCM token may be processed in connection with local or remote notifications.

1.5 Other Information

We may collect information you voluntarily provide to us. This includes, but is not limited to, your email address, feedback, and answers to questionnaires.

Information such as login state, settings, cached conversation data and temporary media may be stored on your device. Temporary recording files are deleted after recording stops; audio data may remain temporarily in memory. The app includes an account-deletion request to the business server.

The app integrates Firebase Database and Remote Config, Apple StoreKit / Unity IAP, VoxelBusters EssentialKit for contacts, and BDASignal as an advertising-signal dependency. Actual data flows depend on configuration.

2. How We Use Information:

We use information to operate accounts and requested features; process chats, speech and media; provide and restore subscriptions; maintain and secure the service; provide notifications and support; measure usage and performance; diagnose crashes; and measure advertising attribution or conversions. Actual use depends on the features, integrations and settings involved.

2.1 To Improve and Optimize Services

2.2 To Provide You with Better Services

We have a legitimate interest in collecting and processing necessary data in order to:

1. Update and develop services
2. Enhance and improve your experience
3. Manage our relationship with you
4. Customize your service experience
5. Respond to your comments and inquiries and provide support
6. Send you relevant information (e.g., updates, security alerts, support messages)

2.4 Ensuring Service Security

Ensuring security during the provision of services is our top priority. We take appropriate security and technical measures to protect your information from unauthorized access, loss, and misuse. To achieve this goal, we also require our vendors to take appropriate security measures when processing personal information on our behalf.

To maintain the security of services, combat fraud, and ensure proper use in other aspects, we have a legitimate interest in processing necessary data to:

1. Analyze and monitor the use of services
2. Prevent cheating, crime, or fraud
3. Take action against users involved in fraud or misconduct

Despite our efforts, we cannot guarantee the absolute security of your personal data, nor can we ensure the security of any communications facilities that we provide. We recommend that you exercise caution when disclosing any information through the services. In particular, please note that any personal identifiable information or personal sensitive data that you share or disclose while using the services may be collected and used by others. Therefore, you should be mindful of the information shared online.

3. Information We Share:

Firebase services may process authentication data, messaging tokens, analytics events and service requests; Apple services may process sign-in credentials, notifications, purchases and speech recognition requests; Google Sign-In supports Google authentication. Business servers and configured OSS object storage may process account information, messages, media, generation tasks and purchase status to provide requested services.

Adjust, Meta/Facebook and TikTok integrations support attribution, advertising-related analytics and conversion measurement; related events may include identifiers or purchase and subscription events. Umeng services support performance, crash analysis and related configuration. Their operation and actual data flows depend on configuration and permissions.

When a feature uses an external service, the information needed for that request may be shared with the relevant service provider. Review the information provided in the app when using the feature.

Website language selection. When you open this website without an explicit language selection and no server-provided location is available, your browser requests your IP country from IPWhois (ipwho.is) to select a supported language. The provider receives the public IP address used for this request and the technical information transmitted with the request. We request only the lookup status and country code, omit cookies and the page referrer, and do not store the returned country code in browser storage. If the lookup fails or no matching language is available, the page displays English. You can change the language manually.

4. Important Permissions We Request:

Contacts: access names, phone numbers, email addresses, photos and organization names for contacts, emergency contacts and calling.

Camera: capture photos or videos for pet profiles and other supported media features. Microphone: record audio for speech input, recognition and video recording.

Photos: read selected photos, Live Photos or videos for profiles and supported features; add access allows saving generated photos and videos.

Speech recognition: convert microphone audio into text using Apple Speech. Calendar: create or remove reminder events in the device calendar. Notifications: request permission for local notifications and remote push messages.

App Tracking Transparency: request authorization for tracking as applicable; your choice can be managed in device settings.

5. Legal Basis for Processing Your Personal Data:

We process personal data for the purposes described in this privacy policy. The legal bases for processing personal data include: processing necessary for the performance of a contract with you (e.g., to provide the services you request and to identify and verify your identity); processing necessary for compliance with legal obligations (e.g., compliance with applicable accounting rules and mandatory disclosures to law enforcement); processing necessary for our legitimate interests (e.g., managing our relationship with you, ensuring the security of our services, and informing you about our products and services); and processing based on your consent (e.g., placing certain cookies and sharing your information with third parties for advertising purposes).

In certain cases, to enable us to provide you with all of our services and to allow you to use all of the features of our app, you may need to provide personal data for the above processing.

6. Your Rights:

1. When you use our services, we provide you with the rights described below. If you wish to exercise your rights under applicable law, please contact us at [email protected]. When we receive your personal rights request, please ensure you are prepared to verify your identity. Please note that your personal rights have limitations. We may limit your personal rights in the following ways:
   • When access is legally required or authorized to be denied;
   • When granting access would negatively affect the privacy of others;
   • To protect our rights and property;
   • As well as if the request is frivolous or burdensome.

6.1 Right to Withdraw Consent

If we rely on consent to process your personal information, you have the right to withdraw your consent at any time. Withdrawing consent does not affect the legality of our processing or any processing carried out by any third party based on your consent prior to withdrawal.

6.2 Right to Access and Rectification

If you request a copy of the personal information we hold about you, we will provide you with a copy free of charge and without undue delay, unless the law allows us to charge a fee. If such access would adversely affect the rights and freedoms of other individuals, we may limit your access. You can also request the correction or updating of any personal information we hold about you unless you can do so directly through the service.

6.3 Right to Deletion ("Right to be Forgotten")

You may request that we delete personal information we hold about you if: it is no longer relevant to the purposes for which it was collected or processed; it was collected based on your prior consent but that consent has since been withdrawn; or it was collected in connection with processing activities you oppose, and there is no other legitimate basis for processing.

6.4 Right to Restriction

You have the right to restrict our processing of your personal information when one of the following applies:

• You contest the accuracy of your personal information we process. We will restrict our processing of your personal information during the time necessary for us to verify the accuracy of that information, which may lead to partial or complete service interruptions;
• The processing is unlawful, and you oppose the deletion of your personal information and request restriction of its use;
• We no longer need your personal information for processing purposes, but you need it to establish, exercise or defend legal claims; or
• You have objected to processing, pending verification of whether our legitimate grounds override your rights.

We will only process your restricted personal information in the following cases: with your consent; to establish, exercise, or defend legal claims;

6.5 Right to Object to Processing

If we are processing your personal information based on your consent, contract, or legitimate interests, you can object to our processing at any time under applicable law. We may continue to process your personal information where necessary for the defense of legal claims, or any other exception under applicable law.

6.6 Right to Data Portability

If we process your personal information based on a contract with you or your consent, or if such processing is carried out through automated means, you may request to receive your personal information in a structured, commonly used and machine-readable format and, where technically feasible, request us to transmit your personal information directly to another controller, unless exercising this right adversely affects the rights and freedoms of others.

6.7 Notification to Third Parties

If we share your personal information with third parties, we will notify those third parties of any requests to correct, delete, or restrict your personal information unless this proves impossible or involves disproportionate effort. We will identify those third parties per your request.

6.8 Automated Individual Decision-Making, Including Profiling

You have the right not to be subject to decisions based solely on automated processing of your personal information (including profiling) that produce legal effects concerning you or similarly significantly affect you, unless exceptions apply under applicable law.

6.9 Right to Lodge a Complaint

If you believe we have violated your privacy rights, please contact us via email at [email protected] so that we can address your concerns. You also have the right to lodge a complaint with the relevant regulatory authority in your area, particularly where you are resident, work, or where the infringement occurred.

7. Children's Privacy Protection

This service is not directed at anyone under the age of 13. We do not intentionally collect personal identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete that information from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary measures.

8. Changes to the Policy

Any information collected is subject to the policy in effect at the time of collection. However, we may occasionally revise this policy. If such changes occur, we will provide additional notifications in appropriate ways. Your continued use of our app or services means you accept these changes.

9. Contact Us

If you have any questions or concerns regarding the policy, you can contact us via email at [email protected].